Customer Service

Job Description: Full-time Customer Service Specialist Position is available Monday -Friday, 11:30AM-8:00PM EST, 40 hours a week. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating COE’s core values.

Responsibilities: Confer with customers via telephone, email , fax and/or internet to take orders, check stock, and process returns; work with clients to understand and discover needs; provide honest and timely feedback to management; communicate with all departments within company; achieve goals for department for tasks being accomplished (orders, quotes, etc.); work with Sales Department and intercompany departments on resolving customer issues; communicate with outside sales team as a liaison for the customer to enhance service; analyze all customer complaints and develop plan of action and also identify potential roadblocks, identify quality assurance issues and take preventive measures; resolve client’s issues and maintains effective customer relationship; ensure that all call backs are completed; ensure that all orders are entered and answer all questions in a timely manner from clientele and co-workers; completion of additional tasks as assigned by management.