Key Account Manager- Sales and Marketing

Job Description

Position:

Area Head - Key Account Manager

Job Band:

B

Designation:

DM / Manager / Sr. Manager (Sales & Marketing)

No. of Posts:

1

Department:

Sales & Marketing

Reporting to:

Lead - Sales & Marketing

Qualifications

Essential:

Candidate should be a full-time Engineering Graduate / Commerce Graduate / Business Administration Graduate from a reputed institute.

Desired:

MBA / PGDM in Marketing, Sales or Business Management.

Experience

Essential:

- Proven experience of 8+ years in Industrial B2B Sales, Key Account Management and Business Development. - Minimum 4 years of experience handling large customer accounts independently. - Experience in managing recurring annual business revenue. - Strong exposure to pricing, commercial negotiations, collections and customer relationship management. - Hands-on experience in customer trials, business conversion and commercial issue resolution.

Desired:

Preference will be given to candidates from Foundry Consumables, Refractories, Metallurgical Products, Wire, Steel Service Centres, Aluminium Products, Industrial Consumables and Automotive Supply Chain industries.

Roles & Responsibilities

This position plays a critical role in driving business growth, customer retention and profitability by managing strategic customer accounts and developing new business opportunities. The position holder will be responsible for complete ownership of customer relationships, commercial performance and account growth while ensuring exceptional customer service and long-term business partnerships.

Major job responsibilities include:

- Handling and developing Key Customer Accounts across Automotive, Foundry, Metal and Manufacturing sectors. - Managing recurring business revenue and ensuring sustainable business growth. - Responsible for end-to-end sales process management from enquiry to business closure. - Building strong relationships with Plant Heads, Purchase Teams, Production Teams and Decision Makers at customer locations. - Independently handling pricing discussions, annual rate negotiations and commercial agreements. - Managing customer collections, receivables, overdue recovery and commercial reconciliations. - Resolving customer debit notes, commercial disputes and payment-related issues. - Driving new business development through customer acquisition and account penetration. - Leading product trials, customer validation processes and business conversions. - Coordinating with production, planning, quality and logistics teams for customer requirements. - Managing customer complaints, quality concerns and commercial escalations. - Resolving allocation issues, supply shortages and critical customer concerns to ensure business continuity. - Monitoring account profitability, business performance and growth opportunities. - Preparing sales forecasts, MIS reports and management presentations. - Collecting market intelligence and monitoring competitor activities. - Ensuring customer satisfaction and long-term business retention.

Key Competencies

- Key Account Management - Strategic Business Development - Revenue Management - Pricing & Commercial Negotiation - Customer Relationship Management - Collections & Receivables Management - Product Trial Management - Customer Conversion - Business Growth & Profitability Management - Commercial Problem Solving - Conflict Resolution & Escalation Management - Market Analysis - Communication & Presentation Skills - Financial Acumen - Relationship Building - Leadership & Influencing Skills

Target Industry Background

Preferred Companies

Foundry Consumables / Refractories / Metallurgical Products

Wire / Steel Service Centres / Automotive Raw Materials

Preferred Business Responsibility

Foundry Consumables Candidates

- Experience managing ₹15-30 Crore recurring annual business.

Wire & Steel Service Centre Candidates

- Experience managing ₹50-150 Crore or higher recurring annual business, depending on product value and account concentration.

General

- Age: Around 30-40 Years. - Strong experience in Industrial B2B Sales and Key Account Management. - Must have handled customer-facing commercial responsibilities independently. - Experience in pricing, collections, customer conversions and business development is mandatory. - Candidates should have exposure to Automotive, Foundry, Metals, Refractories, Wire or Steel-related industries. - Candidates should not be frequent job changers. - Preferred Notice Period: Immediate to 30 Days.

Location:

Corporate office: 7th Floor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near Delhi Badarpur Border) Faridabad, Haryana, 121003. Railway Station: Faridabad (9.1 km away) Metro station: Delhi Metro Violet line -Sarai metro station (400.0 m away) Airport: Indira Gandhi International airport (33.0 km away)