Director of Hospitality

- Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision. - Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose - Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning) - Foster a hospitality-first culture focused on personalization and proactive service delivery - Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics - Leader of the Resident onboarding process, working with the various operations directors. - Oversee the Concierge Desk Team of 8-10 and 24-hour operation. - Recruit, develop, and lead a high-performing hospitality/Concierge team. - Ensure consistent delivery of high-quality service standards across all departments. - Collaborate with department leaders to create seamless, resident-centered service experiences. - Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience - Promote flexible dining options, resident choice, and elevated service standards - Monitor satisfaction scores and implement continuous improvement initiatives. - Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building - Foster a culture of accountability, recognition, and continuous improvement - Serve as a visible leader, building strong relationships with residents and families - Address concerns proactively and resolve issues with a service recovery mindset - Facilitate Independent Living resident meetings, councils, and feedback sessions - Develop and manage departmental budgets - Optimize labor and expenses while maintaining exceptional service delivery - Identify opportunities for revenue enhancement through programming and services - Ensure hospitality services meet internal standards and applicable regulations - Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels) - Lead continuous improvement initiatives based on data and feedback - Act in the role as Manager on Duty. - Support and model the sales focus, leading by example and help support the sales team in events and tours.

Requirements

- Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred) - 5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments - Demonstrated experience leading multi-department operations - Strong understanding of hospitality principles applied to senior living - Proven ability to create engaging, lifestyle-driven resident experiences - Exceptional leadership, communication, and relationship-building skills - Financial acumen with experience managing budgets and optimizing operations - Passion for delivering high-touch, personalized service. - Manager on Duty schedule, working Sunday-Thursdays.