Technical Customer Success Manager (Central US)

- Accelerate the customer’s value realization of Check Point’s products & services - Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements - Develop and nurture relationships with key customer decision makers (Exec and Engineering) - Establish and execute upon clear retention goals and process milestones - Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services - Identify new opportunities to upsell/cross-sell services and promoting value through customer experience - Work with implementation partners on strategic accounts and opportunities - Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.) - Detailed understanding of the different contracts to ensure agreement fulfillment - Crisis management

- A customer-first approach - 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services - Excellent communication skills and ability to foster positive business relationships - Strong technical skills and orientation - Experience analyzing and optimizing the existing processes in the Customer Success department - Highly organized and able to multi-task - Self-driven and proactive nature - Patient and active listener - Ability to work independently in a high-velocity environment - Willingness to travel abroad from time to time

What willl you get in return?

- Exposure to exciting and award-winning technologies in the Cyber Security industry - Opportunity to fulfill your potential by rolling out creative ideas and projects - Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

All your information will be kept confidential according to EEO guidelines.