Customer Success Manager

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

- Accelerate the customer’s value realization of Check Point’s products & services - Providing top-notch Customer Advocacy - Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements - Develop and nurture relationships with key customer decision makers (Executive and Engineering) - Establish and execute upon clear retention goals and process milestones - Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services - Identify new opportunities to upsell/cross-sell services and promoting value through customer experience - Work with implementation partners on strategic accounts and opportunities - Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.) - Detailed understanding of the different contracts to ensure agreement fulfillment - Crisis management

- 5+ years of relevant experience in the Cyber/IT industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Service Delivery Manager - Fluent English and excellent communication skills and ability to foster positive business relationships - Strong technical skills and orientation - Experience analyzing and optimizing the existing processes in the Customer Success department - Highly organized and able to multi-task - Self-driven and proactive nature - Patient and active listener - Ability to work independently in a high-velocity environment - Willingness to travel and travel abroad

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.