Service Desk Analyst

We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a 24/7 shared support model, and you will play a key role in delivering high-quality 1st and 2nd line support.