Walk Up Support Technician

Edgewater Federal Solutions is seeking a Walk Up Support Technician to support the IT program at a major national laboratory. The successful candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. They shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user...