Helpdesk Support Engineer

- Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security.- Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues to appropriate technical personnel as needed.- Proactively support field staff using Windows 11, and macOS, providing training and assistance as needed.- Provide hardware and software support for local users in person and offer remote support via phone and email through the helpdesk system for users worldwide.- Provide timely resolution of issues or escalate them to appropriate technical personnel.- Interface with vendors to order new equipment and software.- Install, upgrade, support, and troubleshoot printers, computer hardware, and...