Patient Services Representative

Nature of Duties: Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.

Qualifications:

- High school diploma or equivalent.

- Preferred knowledge of scheduling, insurance, and billing.

- Strong communication and customer service skills.

- Ability to learn computerized office systems.

Specific Duties:

- Answer phones, schedule and confirm appointments, check patients in/out, follow up on no-shows, and contact recall patients.

- Greet patients professionally and complete registration.

- Confirm physician schedules and assist with changes.

- Document patient flow and wait times.

- Collect co-pays, ensure insurance verification, and update demographic info for billing.

- Maintain HIPAA compliance and provide Privacy Practices to patients.

- Perform other duties as needed.

Compensation: Pay starting at $17.8750. Pay will commensurate with experience

Company Benefits:

- Choice of three health insurance plans

- Dental insurance coverage

- Vision insurance coverage

- 401(k) with company match and profit-sharing plan

- Company-paid short-term and long-term disability coverage

- Company-paid life insurance for you and your family

- Access to company-provided training and educational resources

- Eligibility for annual merit-based performance increases

- Accrued General Purpose Time (GPT)

- Eight company-paid holidays

- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days

- Complimentary Employee Assistance Program (EAP) for all employees and their dependents.