Service Writer Freightliner Dealership

Service Writer

Company: Campbell Supply

Job Description: Join our team at Campbell Supply as a Service Writer ! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you.

Position Summary:As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This second shift position, from 3 - 11:30 pm Monday - Friday, requires someone who can effectively communicate with customers, technicians, and supervisors to keep repairs on track and customers informed.

Bonus Incentive for applicants that hold their CDL and/or are bilingual.

Key Responsibilities:

- Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders - Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation - Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates - Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines - Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust - Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns - Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency - Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity - Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth - Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives

Qualifications:

- Ability to read and comprehend technical instructions and vehicle repair information - Excellent written and verbal communication skills - Strong computer literacy - Professional personal appearance

Benefits:

- Health benefits package including medical, dental, and vision insurance - Disability and life insurance - Paid vacation and holidays - 401(k) retirement plan with matching - Great working environment - Paid OEM continued education training and certifications - Uniform service - Daimler employee discount program - Verizon Wireless discount program - Fun company events

Job Type: Full-time Shift: 8-hour night shift, Monday to Friday (3 - 11:30 pm) Education: High school diploma or equivalent

If you're ready to take on a challenging and rewarding role in the automotive industry, apply now to become our newest Service Writer!

Monday-Friday 12:30PM-9PM