Field Applications Scientist, Liquid Handling

About HighRes HighRes is a Beverly, Massachusetts–based life science laboratory automation company. We partner with biotech, pharmaceutical, and research organizations to design and implement intelligent laboratory workflows — combining hardware, software, and services to make scientific work more efficient and reproducible. Our platform spans liquid handling, robotic systems, and lab orchestration software (Cellario), supporting high-throughput workflows in drug discovery, genomics, and synthetic biology. About the Role We are hiring a Field Applications Scientist to support the commercial expansion of our Precise Drop™ II (PDII) non-contact liquid dispensing platform and upcoming Precise Wash plate washer. This is a field applications role, designed for a hands-on scientist who is equally comfortable running a product demonstration, troubleshooting a dispensing application, and following up on a qualified sales lead. This role sits at the center of the PDII commercial team. You will support the sales team in application qualification, in field demonstrations, set up / liquid class development and training. Additionally, you will work closely with our Product Management, Support, and Automation Engineering teams to build a scalable process around PDII delivery. Based in the greater Boston area, you will have access to our Beverly, MA headquarters — including our customer showroom — and will travel to customer sites across North America and Europe. As the business scales, the team will grow and coverage will be regionalized accordingly. What You'll Do APPLICATION QUALIFICATION & PRE-SALES SUPPORT Qualify inbound PDII leads in partnership with the sales team — understanding customer application requirements, liquid classes, dispensing volumes, and workflow context. Conduct product demonstrations at our Beverly facility or at customer sites, adapting dispensing protocols to the customer's specific reagents and use case. Help create data for application notes DEMONSTRATIONS & APPLICATION DEVELOPMENT Deliver high-quality PDII demonstrations covering standard dispensing, accessory configurations, and complex application scenarios (e.g. viscous reagents, low-volume dispensing, novel plate formats). Develop and refine application-specific dispensing protocols in collaboration with customers during the pre-sales process. Hit the ground running with a structured handover from the current PDII product team, building deep application knowledge and contributing to HighRes's formal PDII documentation and process. SET UP & CUSTOMER TRAINING Set up and lead liquid class development as a part of PDII installations to ensure that the instrument performs according to the target application. Deliver on-site customer training at point of installation, ensuring the customer team can operate and maintain the system independently. PROCESS & DOCUMENTATION Document customer interactions, demo outcomes, installation reports, and application notes in Salesforce. Play an active role in building out the PDII applications practice as the product scales commercially. Share customer feedback and application insights with Product Management to inform product and accessory roadmap decisions.