Treatment Advisor

The Treatment Advisor is responsible for managing the admissions process for individuals seeking services at America’s Rehab Campus (ARC), including detox, residential, and outpatient levels of care. This role serves as the first point of contact for prospective clients and their families, ensuring professional, compassionate, and efficient admissions experience. The Treatment Advisor conducts pre-screenings, coordinates financial and insurance verification, facilitates referrals, and ensures timely completion of all required documentation to support a smooth transition into treatment. DUTIES AND RESPONSIBILITIES Admissions & Pre-Screening Answer inbound calls and respond to admission inquiries from clients, families, and referral sources. Conduct pre-screenings and gather clinical, demographic, and insurance information. Complete and coordinate all required referral and admissions documentation. Communicate program details, expectations, and next steps clearly and professionally. Facilitate client transitions into appropriate levels of care. Make outbound and follow-up calls to prospective clients, families, and referral sources to support engagement and admission conversion. Maintain consistent follow-up communication to ensure timely admission decisions and transitions into care. Coordination & Collaboration Coordinate admissions logistics with program Directors and clinical teams. Collaborate with billing to support financial screening and insurance verification. Maintain communication with referral sources and outside agencies. Establish and maintain professional relationships with community partners and referral networks. Coordinate and schedule transportation for incoming clients as needed to ensure safe and timely arrival to the facility. Documentation & Compliance Ensure timely, accurate processing of admissions paperwork and EMR documentation. Track and report referral and admissions metrics as required. Maintain confidentiality and comply with HIPAA and company policies. Follow all facility safety, infection control, and security procedures. Accurately update internal tracking systems and referral logs related to admissions activity. Maintain up-to-date records of referral status, outcomes, and admissions data for reporting and compliance purposes.