Host - Braintree

The Host/Take Out Associate is responsible for greeting and seating guests in a friendly and personalized manner upon arrival into the restaurant. This person must maintain attentive and courteous communication with guests and answer the phone and all questions in a polite manner. This position handles take-out for our guests; ensures all take-out guidelines, specifications, quality, and service standards are met. The Host presence at the front desk is required at all times to extend an appropriate welcome, farewell, and a sincere invitation for our guests’ return. DUTIES & RESPONSIBILITIES: • Greet guests in a warm and friendly manner as they arrive at the restaurant. • Seat guests efficiently, manage seating chart, and ensure optimal flow of diners. • Provide accurate wait times and monitor waiting list. • Manage reservations using OpenTable. • Answer incoming calls and respond to guest inquiries courteously. • Receive, process, and manage takeout and delivery orders. • Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation. • Process payments for takeout orders, including cash, credit/debit, and digital payment methods. • Ensure accurate cash handling and proper reconciliation of sales at the end of each shift. • Perform other duties and tasks as assigned.