Security Guard - Mobile Supervisor - Full time

Responsibilities Mobile Operations & Patrol Management • Oversee daily mobile patrol operations to ensure client sites are secure and patrols are completed efficiently. • Conduct regular vehicle and foot patrols of client properties to maintain safety and security. • Respond promptly to alarms, incidents, emergencies, and client requests. • Support dispatch by covering shifts and responding to alarm calls when required. • Ensure all mobile officers follow company policies, site procedures, and regulatory requirements. • Assist with developing and implementing security procedures and operational improvements. Team Leadership & Staff Development • Lead, mentor, and support a team of Mobile Security Officers. • Provide coaching, training, performance feedback, and ongoing support to promote professional growth. • Conduct employee performance reviews and implement corrective action when necessary. • Foster a positive team environment that encourages accountability, collaboration, and high performance. • Participate in staff training, onboarding, and continuous professional development. Client Relations & Service Excellence • Build and maintain strong relationships with clients through regular communication and site visits. • Address client concerns promptly and ensure security services meet or exceed expectations. • Work closely with Operations Management to resolve service issues and improve client satisfaction. • Maintain a professional company image while representing the organization. Fleet, Equipment & Scheduling • Conduct regular inspections of company vehicles and security equipment. • Ensure patrol vehicles are clean, well-maintained, and operating safely. • Maintain accurate fleet records and report maintenance issues promptly. • Assist with mobile team scheduling and ensure adequate shift coverage. • Monitor and maintain patrol tracking systems, reporting platforms, and other operational technology. Reporting, Compliance & Quality Assurance • Complete and review daily activity logs, patrol reports, incident reports, and audit documentation. • Monitor compliance with company policies, client requirements, and industry regulations. • Conduct site inspections to identify security risks and recommend corrective actions. • Support continuous improvement initiatives to enhance operational efficiency and service quality. Required Qualifications • Minimum 2 years of security experience, including at least 1 year in a supervisory or leadership role. • Valid BCSecurity Guard Licence. • Valid BC G Class Driver's License with a clean driving abstract. • Strong leadership, coaching, and team management skills. • Excellent verbal and written communication skills. • Strong report writing and computer proficiency. • Ability to remain calm and make sound decisions under pressure. • High level of professionalism, integrity, and accountability. • Flexible availability, including evenings, nights, weekends, and holidays. Preferred Qualifications • Previous experience in mobile patrol operations or security supervision. • Valid First Aid & CPR Certification. • Experience using scheduling software, reporting platforms, and mobile patrol systems. • Knowledge of CCTV, access control, and alarm response procedures. Physical & Working Conditions • Ability to drive, stand, walk, and conduct site inspections for extended periods. • Comfortable working both indoors and outdoors in varying weather conditions. • Ability to respond quickly to emergency situations across multiple client sites. • Ability to lift light equipment and perform the physical demands associated with mobile patrol operations. • Rotating shifts, including days, afternoons, nights, weekends, and statutory holidays, may be required. Performance Expectations • Ensure patrols, alarm responses, and client requests are completed accurately and on time. • Maintain high standards of team performance, professionalism, and client service. • Produce accurate, thorough, and timely reports and documentation. • Demonstrate strong leadership, sound decision-making, and effective problem-solving. • Maintain fleet, equipment, and operational compliance while supporting continuous improvement initiatives. #GTHP