Mokara | Valet Attendant

Mokara Hotel & Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included. The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Overview: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities: • Valet and retrieve vehicles for guests • Assist, retrieve and load luggage for guests • Utilize bell carts effectively and with caution • Use friendly and appropriate expressions when engaging guests • Be fully acquainted with the different points of interest • Ensure that the public areas, bell closet are maintained, clean and tidy • Follow-up with guest complaints to ensure that any problems are resolved • Direct guests to the Front Desk or meeting rooms • Call taxis and/or shuttle for guests as needed • Notify the Front Desk and Guest Services of VIP arrivals whenever possible • Engage in conversation with as many guests as possible • Attend all designated staff meetings and training sessions • Complete all tasks assigned by manager • Aid guests in locating other areas of the hotel (walk them to destination if possible) • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: • Must be 21 years of age • Must have no more than 1 motor vehicle violation in the last recent 2 years • Must have a valid TX Driver License • Must be able to lift 50 lbs, push/pull 150 lbs • Excellent customer service skills • Must have strong communication, presentation, training and organizational skills • Maintain a professional business appearance, attitude and performance • Must be able to work a flexible schedule including weekends and holidays • Candidates must be able to speak fluent English Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].