Client Success Director - Non-Profit

JOB SUMMARY: The Client Success Director - Non-Profit (CSD) is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention. The CSD will maintain regular communications with their Clients and understand the Clients business goals and metrics. The CSD will create Client development plans to ensure we are meeting needs and growing revenues from each Client. Travel to Client offices and industry events may equal or exceed 25% of time worked. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: 1. Primary Client contact. 2. Responsible for understanding the complete suite of Wiland products and Success and how they can benefit our Clients. 3. Responsible for selection of models and delivery of recommendations or proposals. 4. Responsible for all revenue for assigned Clients. Up-sell/Cross-sell to existing Clients as appropriate to maximize revenue results. 5. Strategize with Clients. Become educated and experienced in Clients’ Industries. Maintain a thorough understanding of each Clients’ businesses. 6. Move Clients through the Client “Maturity Cycle.” Develop and maintain Client Development Plans. 7. Meet or exceed individual Sales and Revenue Goals, tracking monthly and quarterly progress toward achieving objectives.