Patient Scheduler - Imaging

Job Summary Coordinates activities at the Imaging/scheduling desk. Schedules appointments and procedures with Imaging Department. Provides customer service for all clients and visitors. Essential Job Functions Job functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Schedules appointments •Quickly and accurately schedules imaging appointments, giving accurate prep information. •Assists with scheduling surgical procedures. Completes pre-activation of surgical patients. •Schedules stress tests, coordinating with the clinic physician, nurse, and contracted service provider. •Reschedules clients when the schedule needs to be changed. •Gives priority to clinic calls for appointments. •Ensures completeness of patient data to meet needs of physicians and hospital personnel. •Is knowledgeable of scheduling guideline constraints, coordination issues, and flow of clients. •Treats all client information as confidential. •Obtains necessary data from clinics for oncology, urology, and orthopedic consults. •Updates client re-call list on the computer and schedules those appointments as needed. •Promotes and maintains good client relationships. Answers phone calls with proper telephone etiquette. Forwards call to proper individuals or takes an accurate, detailed message. •Returns phone calls in a timely manner. •Obtains appropriate prior authorization for surgical and imaging appointments. Other Duties •Directs clients to specific area for treatment and care. •Completes all requests in a professional and timely manner. •Keeps Admitting Team Lead, Revenue Cycle Director, and Specialty Clinic Nurse Manager informed of pertinent information. •Maintains adequate supplies to perform duties. Requisitions supplies in a cost-effective, conservative manner. •Maintains an orderly work area. •Mailroom duties •Clerical support as needed. Note: The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title. Employees may be directed to perform job-related tasks other than those specifically presented in this description.