Patron Services Senior Representative

Job Title: Patron Services Senior Representative Department: Patron Services Reports to: Sr. Manager, Patron Services Status: Part-time, non-exempt Principal Responsibilities: Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations. Process subscription, single ticket orders, and exchanges. Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner. Engage successfully in cross-selling, up-selling, and donation asks. Assist Sr. Manager with creating a new V11 Tessitura training document. Assist Assistant Manager with training and testing new Patron Services employees. Promote and Track Patron Services Incentive contests. Concert duty as scheduled. Perform additional duties as required by the Houston Symphony.