Customer Success Manager

Description: Peek is looking for a talented and passionate individual to grow existing relationships with Peek clients. We’re still a small team, so there is an opportunity to have a significant impact in this role. The position is ideal for candidates with 2- 3 years in account management, sales, or customer service seeking experience at an exciting early stage travel technology startup with substantial traction. Responsibilities include: Build and maintain lasting relationships with Peek's top tours & activities vendors as the primary point of contact post-onboarding process Provide consultative business support for vendors via incoming and outgoing emails/phone calls Educate vendors on new features of "Peek Professional" SaaS product suite and changes in the tours & activities industry Work closely with onboarding, support, sales, editorial and product team to help deliver exceptional customer experiences Identify and execute improvements on internal 'vendor-facing' processes Requirements: BA/BS degree from a top university 2-3 years of related account management experience with tours & activities or SMB vendors preferred Very organized with impeccable attention to detail - ability to juggle multiple vendor relationships by jumping on the phone to communicate; this is not an email-first role Experience in saving at risk client relationships and upselling value-added services & features Resourceful and patient in handling complex situations that require gathering data and details from multiple functions to form holistic view of relationship that will be reported to senior management Proactive and able to work autonomously when necessary Strong computer skills and the ability to learn quickly Adaptable, with the skill to change priorities quickly and work well under pressure Experience in using Salesforce, Desk, Gainsight, Totango and other Customer success SaaS tools preferred Understands basic web design including HTML, JavaScript and CSS a plus! A passion for travel!