ServiceNow Engineer

ServiceNow Engineer IV This is a full time opportunity This position is onsite Mon.- Thurs. in the Houston- Energy Corridor area Description: The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality. As a ServiceNow Engineer IV you will: · Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience. · Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness. · Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements. · Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise. · Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing. · Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations. · Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines. Skills: · Bachelor's Degree · 8+ years of experience in related field or possess an equivalent combination of education and experience. · 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows. · 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives. · 8+ years of experience delivering IT solutions to business initiatives. · Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management. · Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement. · UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints. · Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes. · Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF). · Experience delivering solutions utilizing Agile methodologies. · Certified System Administrator Required · IT Service Management Preferred · Certified Application Developer Preferred