School Office Assistant

About the Team

Mountain Community Online School is a tuition-free, public online charter school serving North Carolina students in grades 4–8.

The Office Assistant supports all school operations team members: Testing Manager, Office Administrator, Attendance and Truancy Coordinator. The Office Assistant collaborates with all members of the leadership team to design and implement process and procedures across all aspect of daily school operations for a state-wide online school, in compliance with all sponsor and board of education regulations and state laws.

*This is a full-time in office position located in Hendersonville, NC*

About the Opportunity

• Through supervision of the local operations team members, the Office Assistant will assist in the oversight of the following school functions: student records, local and state testing, attendance and truancy tracking and follow-up, office and facilities management
• Assists in acting as a resource for internal (staff) and external (students and families) stakeholders by providing resolution and management of escalated needs across a variety of topics (school procedures, technology systems, materials, etc.)
• Works collaboratively with others to develop, document, and electronically archive operational procedures and workflows to support implementation of school policies
• Assists in the management of all student information per state and federal law
• Coordinates communication with stakeholders: school email and calls
• Prints cumulative file records
• Maintains and Organizes physical files for withdrawn and active students
• Manages immunization records
• Supports process for withdraws and requests for records
• Processes all incoming and outgoing mail
• Answer phones and assist in all aspects of maintaining a professional office, including but not limited to fielding and directing incoming calls, filing, copying, faxing, etc.
• May assist with school events, including in-person testing
• Actively participate in school staff meetings, committee meetings and professional development events
• May travel up 10% of the time
• Other duties as assigned

About You

• Bachelor’s Degree preferred
• Previous outstanding school-related customer service experience preferred
• Minimum of one year data entry, records management, or equivalent experience required
• Minimum of one year of school admissions or retention experience preferred
• Excellent oral and written communication skills
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines cons