GSMR Concession Stand Attendant

Division/Department: Food & Beverage Job Title: Concession Stand Attendant Reports To: Food & Beverage Management Type of position: Non-Exempt / Hourly Employee Classification: Seasonal Location: Bryson City, NC Compensation: $12 -$14 per hour + tips Job Summary: Concession Stand Attendants provide customer service to train passengers both aboard the train and at the concession trailer. Works in the Conductors’ Café, Depot Café, and Big Al’s food trailer providing customer service, food preparations, cash handling and stocking of items in each location. Essential Duties and Responsibilities: Check with MOD for daily numbers and objectives. Prepares Conductors’ Café car, Chessie car and/or Big Al’s for daily operations by ensuring cleanliness, proper setup, and supply levels. Prepare daily food for the Concession’s Train Car and/or Big Al's. Provides information about the posted menu, knowledge of food ingredients, layover information, box lunches, and safety information for passengers. Engage customers by demonstrating strong customer service skills as part of the overall team. Maintain a full, proper uniform throughout the entire shift. Ensure all service is performed in a consistent professional manner following Food & Beverage Management guidelines. Maintains a clean and sanitary environment in compliance with all local and federal health codes. Adhere to company service standards, procedures, and policies. Assist in the depot café, prior to train departures, distributing boxed lunches and assisting guests. Strive to accommodate guest wishes to the fullest extent feasible. Other duties as requested. Work Environment: Kitchen equipment. Including but not limited to steam tables, crockpots, convection oven, cutlery, and a flat-top grill. Able to work long days which include prolonged standing and lifting of objects up to 25 lbs. Capable of performing duties in a variety of weather conditions, from extreme temperatures to rain or snow.