Enhanced Acquired Brain Injury Support Worker (Maple Ridge)

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This role will contribute to the establishment and operation of a Fraser Health-funded Assisted Living program for individuals who are living with an acquired brain injury and require support to live more independently in the community. The Enhanced Acquired Brain Injury Support Worker will build relationships and assist residents to transition into and live successfully in the residence, ensuring service users physical, emotional, social, educational, and medical needs are met. This role provides enhanced support to individuals to enhance their quality of life, prepare for community re-integration, and to maintain the goals of their rehabilitative plans. STATUS AND CLASSIFICATION Unionized; this position requires union membership. This position is open to applicants of all genders. HOURS (MULTIPLE LINES AVAILABLE) • Friday to Saturday, 0700-1500 (16 hours per week) • Sunday to Monday, 0800-1600 (16 hours per week) WHAT WE OFFER? • Committed Living Wage Employer • 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC • 2023 High-Performance Culture Award from Supporting Lines • Competitive benefits package, including health, wellness, and pension plan • Career and personal development, with the ability to grow in a diverse range of programs and departments • Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management • Access to On-Demand Pay to withdraw earned wages before payday • Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) REPORTING AND WORKING RELATIONSHIPS • Reports and is accountable to the Program Manager of the residence or their designate • Participates actively in staff, and staff/service user meetings • Participates as a member of the Connective services team to ensure quality and continuity of services to service users • Liaises with professionals from other agencies or government bodies as required KEY ACCOUNTABILITIES Programs • Under the general guidance of the Program Manager assumes a primary or key worker role with assigned service user(s) through providing supervision of service user(s), recreational activities, supporting in community. Keyworkers are expected to complete needs assessment, service plans, quarterly progress reports, and any other reports required to support their key service user(s) • Demonstrates and models for service user’s healthy lifestyle behavior and coping skills • Is aware of and works to implement the person-centred services plan established for each service user, including behaviour support plans developed in collaboration with Fraser Health • Ensures communication occurs between the various program partners including Fraser Health staff and other multi-disciplinary team members alongside the Program Manager • Provides emotional support to the service user by listening and potentially interpreting service user’s behavior to define an issue and apply appropriate support or intervention • Meets with each service user on a routine basis to discuss progress and plan future interventions • Assists service users with life skills, including establishing identification and bank accounts, schedule reminders, meal planning and food preparation, household management/cleaning, budget planning, money management and ensuring taxes are completed annually • Maintain confidentiality when participating in assessments, goal setting and providing progress evaluation reporting • Assists the Program Manager and/or care team in the identification of potential problems and reports any difficulties • Support service users with self management of physical and emotional health, including: ◦ teaching individuals about health conditions and helping them work towards self management of their personal health conditions; ◦ helping service users to enhance communication and interpersonal skills (e.g.: managing stress, anger and conflicts; setting boundaries; making decisions); ◦ providing personal wellness skills training and support, with the support of health care professionals (e.g. diet/weight management, exercise, medication management, smoking cessation supports, strategies for relapse prevention). ◦ facilitating access by booking and/or attending appointments to relevant community-based health resources including: general medical/dental care, nursing, pharmacy, substance use support, counselling, mental health services and other rehabilitation services; and ◦ facilitating access to sexual health resources. • Assists clients with personal care, including but not limited to hygiene, dressing, and grooming, as well as basic health-related tasks, such as assisting with dressing changes • Acts as an on-site advocate for each service user as they navigate their treatment and care options. This includes communicating with health care providers on behalf of the service user, keeping notes of medical visits and providing interpretation of specific conditions, and supporting with completing forms, applications and paperwork as needed • Participates in social, recreational, employment, educational, and other programs as appropriate to assist the service user’s case/care plan • Contributes to the evaluation of the service users progress and makes both written and oral reports to be available to the remainder of the staff team • Maintains service user’s files including statement of goals, person-centred services, summaries, case notes, reviews and closing reports • Provides emotional support and feedback to service users and their families • Dispense medication and supports medication management as needed • Provides transportation and assists service users to attend appointments • With other members of the care team, plans, develops, and delivers in-house programs to address the needs of the service users designated under the Community Care and Assisted Living Act. This may include cooking, exercise groups, gardening, social groups, psychoeducational groups, music therapy, and/or art therapy. Staff will be required to research, train, and implement programs based on the needs of the service users • Participates in ensuring the work environment is positive by implementing all aspects of the Employers policies including Respect in the Workplace Policy and Violence Prevention Policy. • Develop positive relationships with family, community, and other support systems of service users to support greater independence and success • Ability to respond to complex critical incidents, and health related concerns in a calm and effective manner. Support for service users and colleagues during and after the incident. • Consult and collaborate with health care professionals and social workers to develop, implement, and evaluate individualized strength-based care plans, including “Wellness Plans.” Plans include assessing for Health, Life Skills, Personal Care and Behaviour Support requirements. • Employ techniques for managing behavioral changes or emotional difficulties associated with brain injuries, such as memory challenges, mood swings, and frustration management. • Regularly assess clients emotional and behavioral challenges and provides emotional support, feedback, crisis intervention and skill building to residents and their families • Follows all relevant Connective, Fraser Health Authority and Assisted Living and Community Care Act policies, procedures and guidelines Community • Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the resident • Collaborates with a multidisciplinary team and consults with team psyc