Boutique Shift Supervisor

The Partners In Care Maryland Boutique Shift Supervisor is a part-time position (25-30 hours per week) based in Frederick, Maryland. Hourly Rate $16-$18/hour POSITION SUMMARY The Partners in Care Boutique is a highly visible, mission-driven retail operation that plays a vital role in supporting Partners In Care’s financial sustainability. The Boutique Shift Supervisor supports daily store operations by delivering exceptional customer service, assisting with merchandising and inventory, supporting volunteers, and maintaining operational excellence. This position contributes directly to revenue generation while creating a welcoming, community-centered shopping experience that reflects PIC’s values and commitment to service. DUTIES AND RESPONSIBILITIES Provide outstanding customer service by greeting guests warmly, offering assistance, and ensuring a positive and professional shopping experience. Operate the Point-of-Sale (POS) system, including processing transactions, managing opening and closing procedures, preparing daily/weekly/monthly reports, and printing price tags as needed. Maintain familiarity with merchandise, pricing, promotions, discounts, and store policies to accurately assist customers and volunteers. Accept, sort, and price donated merchandise in accordance with boutique standards to support revenue optimization. Assist with distribution center operations, including organizing incoming donations, sorting inventory, preparing merchandise for transfer to the sales floor, and maintaining organized storage areas. Support inventory control by rotating stock, monitoring product flow between the distribution center and retail floor, and ensuring accurate documentation. Maintain an organized, clean, and visually appealing sales floor and backroom environment. Collaborate effectively with team members and volunteers to ensure efficient operations and consistent customer service standards. Support volunteer engagement by modeling professionalism, teamwork, initiative, and a positive attitude. Address customer concerns promptly and professionally to protect and enhance the boutique’s reputation.