HVAC Service Technician III

NOTE: This job description represents a summary of the typical functions of the job and is not considered to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined specifically in the job description; other duties, as assigned, will become part of the job. James Lane expects full participation and team work at all times. Job Description: An HVAC Service Technician provides HVAC/R services with specific responsibility for identifying repair and/or replacement needs, installing, repairing, maintaining and upgrading HVAC/R systems and equipment, and assisting other skilled trades. Primary Duties: • Coordinates with supervisor and/or other trades for the purpose of completing projects and work orders efficiently. • Diagnoses causes of problems and/or failures in heating/air conditioning systems. • Inspects HVAC systems and their components for the purpose of evaluating condition, identifying necessary repairs, and recommending preventative maintenance. • Performs routine preventative maintenance to ensure ongoing functioning of HVAC systems. • Repairs heating and air conditioning systems and/or components for the purpose of ensuring a comfortable living/working environment. • Responds to emergency situations during or after hours to ensure resolution of immediate safety concerns. • Provide customers with information and pricing on service agreements, accessories, quality, cost and other comfort improvements. • Complete approved repairs, improvements, or installations within industry standard times, following proper safety procedures. • Collect for work performed. • Clean equipment and work area upon completion of work. • Coordinate work with dispatch. • Provide information required by dispatch to keep jobs organized and customers informed of progress. • Maintain material stock levels in service vehicle as well as keeping vehicle clean and organized. • Complete paperwork as required on a timely basis. • Perform approved repairs on a timely basis. • May be asked to work in other departments as needed. Supervisory Requirements: • You may be asked to assume responsibility of jobs that require supervision of others. Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to arrive on time daily • Proficient Verbal and Written English language skills • Ability to follow and carry out both written and verbal instructions in a timely manner • Ability to safely use ladders including 28’ extension ladders in performance of job duties including climbing and descending from a ladder • Ability to work at heights above ground floor level and move safely over uneven terrain or in confined spaces • Ability to quickly troubleshoot problems • Ability to follow controls/wiring schematic • Ability to braze/solder/weld • Ability to learn and apply diagnostic techniques. • Follow all PPE and safety guidelines • Operate lifts per safety requirements • Participate in Service Agreement Program • Educate customers about products and services JLAC offers • Follow instructions from Service Coordinators and Supervisor • Collect on service calls when required • Offer to make repairs that are needed during service calls • Offer HVAC system replacement option when practical • Communicate with Service Coordinator about parts needs and job completion • Make sure parts needed are ordered in a timely manner • Communicate vehicle repair needs to supervisor • Report company tools that require repair to supervisor • Demonstrate the ability to provide exceptional customer service • Demonstrate the ability to perform planned maintenance as required on residential/commercial HVAC systems • Demonstrate the ability to proficiently troubleshoot residential/commercial air conditioning and heat pump system malfunctions • Demonstrate the ability to diagnose airflow problems and make recommendations to remedy problems • Demonstrate the ability to diagnose and repair chilled water systems and boiler systems • Demonstrate the ability to proficiently diagnose gas furnace problems on both residential/commercial systems • Demonstrate the ability to diagnose and repair various zone systems • Demonstrate the ability to diagnose problems with various DDC control systems • Demonstrate the ability to program VFD drives • Demonstrate the ability to read and follow blue print instruction • Demonstrate the ability to perform startup operations on commercial HVAC systems • Demonstrate the ability to draw and design basic duct systems • Demonstrate the ability perform air flow test and balance procedures • Demonstrate the ability to perform heat load calculations • Maintain vehicle for work efficiency and appearance • Demonstrate the ability to use company computers, forms and other technology • Train Level 1-2 technicians • Create and develop training modules and administer them to other technicians/installers • Demonstrate the willingness to mentor and assist other technicians • Pass and maintain NATE Core Exam + 1 specialty (as required by manager) • Receive a passing score of *70 or higher on the Level 4 Technician Test If you fail the test you must wait at least 6 mos. To retake the test. • Willingness to invest time in training seminars and classes. • Adaptability: Manage competing demands and frequent changes in a fast paced work environment. • Maintain professional well groomed, workman like appearance with no visible tattoos or piercings • Maintain professional attitude at all times Required Tool List • RH LH Snips • Scratch Awl • Small Hammer • 2x Tape Measure • Flashlight • RH LH Offsets • Large screwdriver • Large Pliers • Black Sharpie • Cordless Drill w/bits • Crimper Kit • Hygrometer • Pulley removal set • Tap and Die set • Broken bolt/screw extraction • Extra set of refrigerant manifolds • Flat bar for aligning shafts and pulleys Education, Certificates, Licenses, Registrations: • High School Diploma or Equivalent • Valid Texas Driver’s License and insurability by Company insurance carrier • Completion of HVAC trade school • 7 or more years of field experience as an HVAC Service Technician • EPA Certification • Nate Certification (preferred) Working Conditions: • Workweeks are 5 Days: Monday thru Friday • 1 hour of Unpaid Time for Lunch is recommended • Start Time is 8:00 AM, End Time is 5:00 PM • Overtime will be required on an as-needed basis • Travel and overnight stays may be required • On call duty and after hour calls are required Key Requirements: • Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility • Will be subject to Pre-Employment drug and alcohol tests, MVR, background investigation and/or credit check Physical Requirements: Often Carries or moves objects weighing up to 70 pounds with or without the aid of equipment. Daily Often May push or pull carts or other such objects. Daily Often Climbs and descends ladders with or without equipment which may weigh up to 40 lbs. Daily Often May work at heights above ground floor level. Daily Frequently Required to stand for more than 1 hour at a time. Hourly/Daily Frequently Bends, twists, stoops, sit; climb or balance; kneel, crouch or crawl, and reach with hands and arms. Hourly/Daily Frequently Uses manual dexterity or fine motor skills; grasps, moves, handles, and reaches. Hourly/Daily Frequently Uses the ability to talk and hear. Hourly/Daily Frequently Uses a keyboard, calculator, adding machine, or other devices to enter and transform words or data. Hourly/Daily Frequently Uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjus