Maintenance Coordinator

Residential Maintenance Service Coordinator What You'll Do • Coordinate daily maintenance department operations, including scheduling, dispatching, and technician support • Process maintenance appointments and service-related information in ServiceTitan • Conduct customer follow-up and "Happy Calls" to ensure satisfaction and strengthen customer relationships • Maintain communication with technicians to ensure they have the materials, information, and resources needed for success • Assist with scheduling and dispatching demand service calls and commercial maintenance appointments as needed • Answer incoming customer calls and provide exceptional service and support • Coordinate equipment sales leads with the Sales Lead Coordinator • Order non-stock parts for maintenance-related repairs and services • Ensure accurate job documentation, including materials used, equipment information, and completed service details • Manage labor utilization and support technician productivity • Help drive maintenance agreement conversions, retention efforts, and departmental revenue goals • Support system enhancement and repair sales opportunities through effective coordination and customer communication • Provide field support to maintenance and service technicians when needed • Represent Jackson & Sons with professionalism, urgency, and a positive attitude in every customer interaction What We're Looking For • Previous customer service, dispatching, scheduling, or administrative experience preferred • Experience in HVAC, home services, or a related industry is a plus • Strong multitasking and organizational skills • Excellent phone, communication, and customer service abilities • Ability to work effectively in a fast-paced environment • Experience using ServiceTitan or similar scheduling software preferred • Strong attention to detail and problem-solving skills • Proficiency with Microsoft Word, Excel, and other computer applications • Positive attitude and team-oriented mindset • Dependable, self-motivated, and committed to delivering excellent customer experiences