Youth and Family Services Case Manager

Title: Youth and Family Services Case Manager Dept/Program: New Beginnings/Homeless Youth Services Reports to: Senior Program Manager Status: Full-time, Non-exempt Position Overview : Primary point of contact for youth and families experiencing homelessness. Provides trauma-informed intake and case management using positive youth development and strength-based adult empowerment frameworks. Focuses on building client capabilities and self-sufficiency while supporting transition to stable housing. Essential Duties: Assessment & Planning: Process Coordinated Entry referrals and determine program eligibility Conduct strength-based assessments to identify goals and needs Create and regularly update individualized service plans Support housing search and placement process Review and update benefit eligibility Develop sustainable exit plans with ongoing supports Other Duties as assigned Direct Client Support: Provide trauma-informed crisis intervention and case management Conduct regular client check-ins and progress reviews Connect clients to resources through warm handoffs and follow-up Build self-advocacy skills through coaching and skill development Maintain relationships with property managers and landlords Participate in case conferences and team meetings Gather and incorporate client feedback Other Duties as assigned Administration: Maintain detailed case notes and documentation Update client databases and tracking systems Complete required program reports and paperwork Track outcomes for grant reporting Maintain community resource contacts Participate in professional development and training Collaborate with internal/external service teams Other Duties as assigned