Sr Deceased Account Servicing Specialist

The Sr. Deceased Account & Estate Servicing Specialist is responsible for the end-to-end management of consumer and mortgage loan accounts impacted by borrower death. This role serves as the primary point of contact for surviving family members, estate representatives, attorneys, and internal business partners to ensure deceased member accounts are administered accurately, compassionately, and in compliance with all applicable legal, regulatory, and probate requirements. The ideal candidate possesses extensive loan servicing experience across consumer and mortgage portfolios, a strong understanding of probate and estate administration processes, and the emotional intelligence necessary to guide survivors through sensitive and often complex account resolution matters.