Associate Client Services Director

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example. They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

DAY TO DAY RESPONSIBILITIES:

At BOLDSCIENCE, an ACSD can apply high levels of scientific and/or industry expertise to function as a strategic partner to clients. They are responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities. Some typical activities will include:

Client Management:

• Ability to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned
• Extensive experience working across a range of therapeutic areas, clients, and medical education tactics
• Provides onsite support where required
• Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner
• Provides strategic and operational direction to account teams
• Acts as a strategic and trusted partner as well as pushing and challenging our clients’ thinking
• Works in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible
• Provides support to the account team on client discussions where appropriate and flags any potential conflicts across the business
• Implements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members

Project Management:

• Overall responsibility for a large or a diverse portfolio of accounts
• Effectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team
• Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth
• Drives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams
• Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions
• In collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges
• Is accountable in driving actions forward and is solution focused to achieving company goals
• Reviews content and provides sign-off on work, partnering with the scientific team leads

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