Executive-Guest Relations

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences

Analysing customer feedback and providing strategic direction to continuously improve overall rating

Responding to customer needs and anticipating their unstated ones.

Core Responsibilities:

Guest management & guest engagement activities

Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.

Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone

Organize events and activities approved by the head office

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.

Report maintenance issues and malfunctioning appliances to the manager for quick repair.