Executive

Job Summary

We are looking for a customer-focused and service-oriented Front Office Executive to join the Front Office team at Signature Club Resort. The role involves managing guest interactions, ensuring smooth check-in and check-out, handling guest requests, and supporting daily front office operations.

Key Responsibilities

Guest Services & Reception

- Welcome and greet guests with a warm and professional approach. - Manage guest check-in and check-out procedures. - Handle guest queries, requests, and feedback promptly.

Front Office Operations

- Manage room allocation, reservations, and guest records. - Coordinate with Housekeeping, F&B, and other departments. - Ensure accurate billing and payment-related procedures.

Night Shift & Audit Support

- Handle night shift front office operations as assigned. - Support night audit activities and daily revenue reconciliation. - Ensure proper handover of shift-related information.

Guest Satisfaction & Compliance

- Maintain high standards of guest service and hospitality. - Follow hotel SOPs, safety procedures, and security protocols. - Maintain accurate records and ensure effective communication.

Skills & Competencies

- Excellent communication and interpersonal skills. - Guest handling and problem-solving abilities. - Knowledge of hotel front office operations. - Basic computer knowledge and familiarity with hotel PMS. - Professional grooming and a customer-focused attitude. - Ability to work in rotational shifts, including night shifts.