Dy Manager-Customer Experience

- Act as the direct and primary point of contact for customers, managing all post-sale tickets and customer interactions. - Receive and log customer queries, concerns, and requests in the ticketing system. - Coordinate with the Operation Teams for resolution of queries - Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customers. - Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required. - Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.