Support Specialist Imaging Systems - France

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products: Loop X, Airo. Learn more about Loop X by clicking here.

Main responsibilities will include:

- Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites - Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation - Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks - Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction - Support product launches by coordinating setup, testing, and user onboarding - Document all service activities accurately and in compliance with quality standards - Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer

- Degree in electrical engineering, electronics, mechatronics, or similar - Ideally first experience in technical support, preferably in the healthcare sector - Familiar with X-ray systems and/or scanner technology (a plus) - Strong IT, networking, and troubleshooting skills - Independent, structured, and solution-oriented working style - Excellent communication skills in English and French - High willingness to travel national (up to 80%), with the possibility of occasional international assignments - Confident use of MS Office; Salesforce knowledge is an advantage - Valid driver’s license

- A mutually-supportive, international team - Meaningful work with a lasting impact on medical technology - Company car, cell phone, laptop - also for private use - Flexible working hours as well as homeoffice - Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll