Implementation Engineer

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

- Lead the onboarding process for new clients, including project planning, setup, and technical implementation - Support installation and configuration of the BlueOptima platform - Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors - Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues - Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption - Train client-side system administrators to independently manage platform operations - Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

- 4+ years of experience in a technical client-facing role - Strong communication and problem-solving skills - Proven ability to manage multiple projects or clients simultaneously - Detail-oriented and highly organized, with a proactive attitude - Basic Linux skills (e.g. navigating file systems, reviewing logs) - Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting) - Basic SQL skills (e.g. reading/writing simple queries for troubleshooting) - Basic bash scripting skills - Strong time-management skills and ability to thrive in a fast-paced environment - Exposure to technical support processes or client success operations

Nice to Have

- Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics) - Experience working with enterprise SaaS platforms - Background in working with version control systems and/or task tracking system

Why Join Us?

Culture & Growth

- Global team with an innovative and supportive mindset - Rapid career development and visibility in a high-growth tech company - Freedom to build your own success story - Training programs and Personal Development Plans tailored for each employee

Benefits:

- 32 days of holidays (this includes public and religious holidays) - Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed - Gratuity payments - Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents) - 12 Weeks Paid Paternity Leave, 6 months Maternity leave - Support with childcare costs (50%) - Work from Home Equipment allowance - Flexible Work from Home policy - 2 days home p/w - Flexible Work from Long Distance - 4 weeks a year - Sponsored Learning Opportunities - Team Socials

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