Big SNOW Retail/ QSR Ambassador

SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Retail and F&B Ambassador works with the Team:

This position will be a hybrid role between being a Retail Ambassador working the retail store, providing guests with information, assisting in sales, and product knowledge. as well as being a F&B Ambassador in our Cafe making pancakes, hot chocolate, coffee, and other items.

Team Member Responsibilities:

Retail Ambassador

- Assist guests in a timely and friendly manner.

- Comply with all Big SNOW retail department standard operating procedures.

- Keep the store and work area clean, orderly and neat in appearance.

- Operate the POS system.

- Follow all loss prevention policies.

- Follow all merchandising guidelines.

- Conduct cycle count inventories quickly and accurately at the request of the manager.

- Report out of stock items to supervisors

- Re-stock merchandise when needed.

- Complete service guideline checklists daily.

- Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.

- Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.

- Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.

- Perform other duties as assigned by your Guide and Manager

F&B Ambassador

- Provide our guests with the information necessary to make a food or drink choice by performing a menu tour

- Serve the guests’ selections in a manner that is consistent with Big SNOW policies and procedures

- Perform quick and accurate credit card transactions for food and drink purchases

- Be knowledgeable about the techniques used to prepare our food and drink products

- Maintain proper sanitary protocols for the workspace and guest space

- Be knowledgeable about the products and services Big SNOW Provides

- Be an accurate and reliable source of information for our Guests

- Perform other duties as assigned by Blazer/Guide

- Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Team Member Qualifications:

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