Big Guest Experience Ambassador

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Guest Experience Ambassador works with the Team:

Provide guests with an unforgettable experience at the resort through customer service, encoding passes, outfitting, and our rental process.

Team Member Responsibilities:

- Be an accurate and reliable source of information for our Guests

- Assist with the guest retail, entry to facility, outfitting, boot fitting/rental equipment and overall positive guest experience

- Promote and educate guests on product offerings throughout the guest trail

- Perform other duties as assigned by Blazer/Guide

- Acknowledging and advocating for our guests needs as it pertains to their experience with Big SNOW

- Enforce and follow safety procedures for the team and our guests

- Scan online ticket purchases and encode media for access to rentals, tickets, etc.

- Validate entry and cards at entry points/lift base

- Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

|