Appointment Companion (Part Time)

POSITION SUMMARY: Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

- Technical Expertise

- Problem Solving

- Teamwork

- Effective Communication

- Results Oriented

- Personal Credibility

- Quality Focus

- People Focus

- Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

- Must remain patient and maintain good customer service when working with participants and internal or external staff

- Escorts participants to all outside appointments that have been arranged by the scheduling department

- Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)

- Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner

- Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment

- Views email throughout the day to receive updated scheduling information

- Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs

- Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery

- Must be available to work various hours to include early morning and late evening appointments. Possible overtime

- Must remain patient and maintain good customer service when working with participants and internal or external staff

- Other duties as requested/assigned