Support Services Representative

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION

As a Support Services Representative you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom. The end result is to obtain more business from the customer through satisfaction!

Responsibilities:

- Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.

- Verifying the accuracy of packing slips for orders being processed.

- Quality Control for accuracy of product pulled being on customer’s order.

- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problem.

- Track customer shipments. Work with multiple carriers via phone, internet, etc.

- Performs other general office duties as required. That may include receptionist duties. order entry, or QC checking.

- May be asked to participate in special projects related to department.