Rental Technician Edmonton, AB

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.

As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION

As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be provided to the rental technician for all parts of our fleet. The Rental Technician supports the branch, assisting with the fulfillment of radio rental orders by building code plugs, configuring/programming radios and systems, cleaning, organizing, storing, delivering, installing, picking up, and testing of radio and associated accessories.

Responsibilities:

- Work onsite at customer locations before, during, and after events to monitor and troubleshoot two-way radio systems.

- Build programming code plugs for two-way radios and equipment.

- Build, tune, and program two-way radio infrastructure.

- Perform basic networking of two-way radio infrastructure.

- Become proficient with programming software and third-party vendor applications.

- Perform troubleshooting and field repair/replacement of rental equipment as needed.

- Deploy scanner to determine usable frequencies for the necessary rental communications system.

- Performs intermodulation studies as needed for trunked repeater systems.

- Cleans, programs, assembles, and tests equipment for rentals.

- Assists in prepping, delivering, and picking up rental orders.

- Work in a team environment to provide a high level of support to rental personnel.

- Installs and tests radio infrastructure on-site before radio delivery date, ensuring proper coverage and operations PRIOR to subscriber delivery.

- Ensures rentals are delivered or shipped to meet customer-specified delivery dates and times.

- Performs basic maintenance and care of assigned vehicles.

- Remains available to support deployed rental equipment/systems.

- Removes infrastructure when the rental event is over and the equipment is no longer used.

- Assists local branches and other area teams when needed.

- Responsible for following all policies and procedures established by BearCom.

- Helps with other projects as needed and performs any other duties as assigned.