Rental Coordinator Chicago (Elmhurst), IL

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.

As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION

As a Rental Coordinator, you will provide Bearcom customers with short-term rental services of two-way communication equipment. In this role, you will coordinate all aspects of rental service; from consulting, to order taking, equipment programming, to product training, customer service, to invoicing for services rendered.

Responsibilities:

- Consult with and take rental orders from clients.

- Coordinate equipment needs and plan delivery schedules to fulfill customer's rental orders.

- Responsible for rental equipment inventory control. Work directly with the Dallas Rental Operations Center (ROC) on inventory issues.

- Provide top-notch customer service to all BearCom customers. Much of the customer service includes basic equipment application troubleshooting and dealing with invoicing issues after the rental sale.

- Keeping the General Manager involved in the pursuit of attaining rental revenue goals.

- Light marketing of BearCom rental services to local events and venues.

- Planning and installing equipment for customer's rental needs.

- Computer programming of rental equipment.

- Computer entry and invoicing of rental orders.