Forward Deployed Engineer

ABOUT BACKOPS AI

BackOps AI transforms supply-chain operations with agentic AI that automates complex workflows, freeing teams to focus on what matters most. Headquartered in the San Francisco Bay Area, we foster a culture of innovation, ownership, and measurable impact.

ROLE OVERVIEW

We’re hiring a Forward Deployed Engineer to sit at the intersection of engineering, customer partnership, and real-world operations at BackOps. This role works directly with customers and operators to deploy adaptive, AI-driven systems into live environments—and evolve them alongside the business.

This is a hybrid role for builders who love both systems and people. You’ll operate close to the customer, tackle real-world complexity, and see the immediate impact of your work in production.

What You’ll Do

- Partner deeply with customers and operators to understand real-world workflows and operational complexity. - Translate on-the-ground insights into system behavior and product improvements. - Scope, design, and deploy adaptive AI agents that evolve with customer environments. - Build and integrate production-ready applications that connect our AI platform to customer infrastructure. - Develop demos, prototypes, and workflows that showcase how adaptive agents solve real operational problems. - Debug edge cases in live deployments and turn learnings into actionable product intelligence. - Ensure reliability, safety, and performance of AI agents operating in fast-moving, high-stakes environments. - Build trusted, long-term customer relationships where both you and the deployed systems grow alongside the customer. - This is neither a pure engineering role nor a pure consulting role—it’s a high-ownership, end-to-end role built for curiosity, adaptability, and impact.

What We’re Looking For

- Strong full-stack development skills (Python, JavaScript, or similar). - Experience in customer-facing, client delivery, or partner-facing roles. - Ability to thrive in fast-moving, resource-constrained, startup environments. - Fast learner who can adapt quickly to new tools, domains, and requirements. - High ownership mindset with the ability to take problems from discovery through deployment. - Excellent communication skills with both technical and non-technical stakeholders.

Nice to Have

- Experience deploying LLMs, multimodal models, or generative AI systems. - Background in NLP, agentic systems, or multi-agent architectures. - Experience in sales engineering, pre-sales, or customer success engineering. - Exposure to operationally complex industries (logistics, hospitality, retail, supply chain, etc.). - Strong empathy and curiosity for understanding how real businesses operate. - Comfort working in environments where requirements evolve week to week.

Why BackOps

- Deploy AI systems into real-world operations with immediate, visible impact. - Work at the frontier of adaptive, agent-based AI in production environments. - Partner directly with customers and founders on meaningful problems. - Join a small, high-performing team with significant ownership and autonomy. - Backed by exceptional investors and advisors.

Ready to build interfaces that redefine supply-chain operations? Apply today and help shape the future of Supply Chain AI at BackOps AI.