Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance. What You'll Do: Duties/Responsibilities include but are not limited to the following: • Receives, records, and distributes work orders to service crews upon customers’ requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered. • Distributes work orders to service crew. Schedules service call and dispatches service crew. C • alls or writes customer to ensure satisfactory performance of service. • Keeps record of service calls and work orders. • May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication. • Receive and process customer service requests via phone, email, or online platforms • Assign and dispatch service technicians to customer locations for repair and maintenance services • Tracks the number of monthly BOC tickets for statistical purposes • Schedule appointments and maintain a calendar of service orders and technician availability • Update customers on service appointment status, estimated arrival times, and any • changes to the appointment schedule • Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports • Work closely with service technicians to ensure timely completion of service orders and customer satisfaction • Monitor inventory levels and order supplies as needed for service technicians • Respond to customer inquiries and resolve complaints in a professional and timely manner • Collaborate with other departments and managers to ensure efficient and effective service delivery What You Bring: • High school diploma or equivalent • Strong communication and customer service skills • Excellent organizational and time management skills • Ability to work under pressure and in a fast-paced environment • Proficiency in computer and scheduling software • Prior experience in dispatching or customer service is preferred • Ability to use a computer and phone for extended periods of time What We Offer: TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement