Ropes Course Associate

Position Summary This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments. Duties & Responsibilities Adhere to company policies and procedures. Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations. Educate, entertain and inspire guests throughout their Aquarium journey. Manage guest interactions to ensure a safe and positive experience for everyone. Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor. Keep up-to-date on all new products and offerings. Recommend sales opportunities that will add to the guest experience. Provide unique and memorable experiences to guests. Attend training programs to achieve the best guest experience. Ensure the facility is clean, safe and presented to the highest of standards. Ensure all admission and sales data is captured to maximize reporting potential. Monitor and manage guest experience and flow to ensure a safe and enjoyable journey. Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station. Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication. Assist in other departments as required.