General Technician

Siddons-Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule Company Sponsored Benefits: • Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness • 401K with Employer Match • Employee Stock Ownership Program • Paid Holidays and Paid Time Off • 4 Weeks Paid Parental Leave • Paid Training & Safety Equipment Company Paid Benefits: • Basic Life & AD&D, Critical Illness • Insurance, Long-Term Disability • Employee Assistance Program • Verizon Wireless Company Discount (eligibility requirements) Summary Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction Duties and Responsibilities • Enforce all company policies as defined in the SMEG Company Handbook • Interact with entire service staff • Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned • Maintain neat and professional personal appearance at all times • Under direct supervision of the Shop Foreman, the General Service Technician will assist shop and or field service technicians with assigned vehicle maintenance repairs • Perform proper and accurate vehicle diagnosis, services and repairs as directed by management. • Perform quality repairs and services in a timely manner • Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times • Provide Shop Foreman and Assistant Manager(s) with complete parts needed list • Participate in quality check process with Shop Foreman and Assistant Manager(s) • Understanding of productivity goals and review for areas in need of improvement • Follow company processes and procedures as defined in the SMEG operations manual • Participate in morning meetings with service staff to plan the day • Maintain accurate, timely and legible company designed reports and paperwork • Notice and report potential problem areas to management before they arise • Maintain a successful working relationship with Pierce Manufacturing personnel • Enforce policies and procedures as defined in the Pierce Manufacturing operations manual • Responsible for responsive/timely travel to designated sites and locations as directed/scheduled Qualifications The General Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator. • Must be willing to travel to other site locations and stations as needed. • Experience within Fire and Emergency related industry a plus. • Must work towards obtaining both EVT Master Tech and Pierce Master Technician status • Proven track record of success • Excellent communication skills both verbal and written • Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization) • Possess exceptional leadership and motivational skills • Dedication to customer service and business success • Ability to engage in and maintain positive relationships with employees and customers • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software Education and/or Experience • High School Diploma or GED • 2 Plus years with experience in an automotive service-related industry and/or technical school certificate. • Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire. • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry Certificates, Licenses, Registrations • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus Physical Demands While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.