Supervisor, Operations

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage , we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role :

The Supervisor, Operations supports frontline operational execution within a branch, office, or defined local market providing non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role oversees daily workflows, customer service operations, call center performance, and case escalations to ensure a consistent, high-quality experience for clients and caregivers. Working closely with the Manager or Senior Manager, Operations, the Supervisor provides day-to-day coaching and workflow direction while serving as a key resource for operational excellence and continuous improvement.

Primary Responsibilities

• Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
• Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
• Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
• Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
• Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

This is a hybrid position, coming into the Concord office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table :

Qualifications

• Associate's degree required; bachelor's degree preferred.
• 2+ years of operations, customer service, staffing, scheduling, or care delivery experience; experience in healthcare, home care, disability services, or a similar service environment preferred.
• Previous lead, senior coordinator, or supervisory experience preferred. <li data-section-id="1ai3yvt" data-start="1924" data-end="