Business Process Analyst

Location: Riyadh, KSA. Years of Experience: 4+ years. Working Arrangement: on-site. Language Requirements: Fluency in English (written and spoken).

We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.

Key Requirements

• Proven experience in business process analysis or similar roles.

• Proven experience in developing and maintaining SOPs and SLAs .

• Domain background in travel e-commerce , fintech , IT , or digital service platforms . • Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.

Preferred Qualifications

• Previous experience in consulting or Big Four environments.

Other Qualifications

• Bachelor’s degree in Information Technology, MIS, Business Administration , or a related field.

• Strong analytical and organization skills with attention to detail.

• Effective communication and stakeholder interaction skills.

• Ability to work independently in a fast-paced or client-driven environment.

Key Responsibilities

• Analyze and document business processes, identifying areas for standardization and efficiency improvement.

• Develop, update, and maintain SOPs, SLAs, and related governance documentation.

• Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.

• Work cross-functionally with IT and business units to ensure correct process implementation.

• Conduct process performance evaluations and support continuous improvement initiatives.

• Provide knowledge transfer and process training for relevant stakeholders.

If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/