IT Manager

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Job Responsibilities:

• Acquisition & Deployment

• Negotiate and administer vendor, outsource, and consultant contracts and service agreements.

• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

• Operational Management

• Oversee provision of end-user services, including help desk and technical support services.

• Delivery may be through internal providers and external providers, or may be provided directly by the IT Director.

• Ensure the process of IT onboarding is closely aligned with HR onboarding processes.

• Provide day-to-day support for the local office and remote users.

• Support includes LAN support, break/fix, software/hardware upgrades, patch management.

• Anti-Virus management, image management, application installs, user support and training.

• Setup, deployment and manage, and troubleshoot Windows and Mac computers and software, printers and devices, including Android / iPhone/ wireless devices deployment and support.

• Support Office 365, Gsuite, Zoom Environment.

• Troubleshoot wired and wireless network issues.

• Deploy and manage LDAP users and groups.

• Support wired and wireless networks.

• Maintain detailed and up-to-date licenses and hardware/software inventory.

• Set up and support VPN, Confluence, Jira, Gitlab Accounts.

• Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure, including phone systems, servers, SAN/NAS storage, switch, VPN,firewall, PCs, operating systems, hardware, software, and peripherals managed by IT.

• Keep current with the latest technologies.

• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

• Create end-user documentation for IT Self Service.

• Manage Confluence content.

Job Requirements:

• Bachelor's degree in the field of computer science and at least 5 years related work experience.

• Ability to manage multiple projects simultaneously.

• 3 + years of working experience in supporting mixed fleets of MacOS, Ubuntu and Windows laptop, desktop environments.

• Experience with MDM software, SimpleMDM, fleetsmith, intune or similar.

• Experience w