Club Counselor Representative

Serve as the primary contact for all Holiday Inn Club Vacations Owners and Global Access Members. Responsibilities include answering incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products. Additional responsibilities include making outbound calls to new members, pre-arrivals, member dues, and other ad hoc outcalls as well as call handling related to ownership, Global Access membership, maintenance fees, mortgage, reservations exchange, etc.