ServiceNow Technical Lead

ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs. Key Responsibilities: Custom Application Development: • Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications. • Translate complex business requirements into scalable, maintainable custom solutions. • Ensure reusability, modularity, and adherence to ServiceNow development standards. • Experience with Service Now application development for Mobile. Solution Design & Delivery: • Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules. • Review and approve technical designs and implementation plans. • Drive end-to-end delivery of ServiceNow solutions, including integrations and automation. Team Management: • Mentor and guide ServiceNow developers and administrators. • Coordinate development efforts and ensure timely delivery. • Promote agile methodologies and continuous improvement practices. Technical Expertise: • Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools. Stakeholder Engagement: • Build strong relationships with business units and IT teams. • Communicate technical concepts clearly to non-technical stakeholders. • Provide technical leadership during critical incidents and platform escalations.