Billing Services Associate

*This position has the ability to work in office or remote* Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! Essential Functions: • Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed • Analyze billing system information to service our internal and external customers effectively and efficiently • Respond professionally to customer inquiries via phone, email, or letter • Billing system entry, as needed, to maintain account integrity • Handle inbound premium payments • Adhering to all compliance regulations and security policies • Review and issue premium refunds • Review and evaluate internal collection attempts and send to a third party collection agency • Daily/Monthly billing system reconciliation • Monitor accounts receivable balances • Performs other duties as assigned Required Skills: • Ability to multitask in a fast-paced environment • Team player able to develop strong internal working relationships and collaborate with peers on a daily basis. • Having a positive demeanor, good verbal and written communication skills, and professional in all aspects • Ability to research problems to resolve and make decisions • Take ownership of any follow-up work necessary to service customer • Ability to quickly learn and adapt to new software programs • Ability to maintain confidential and sensitive information Required Experience • High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience. • A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.